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Frequently Asked Questions

Find answers to the most frequently asked questions in one place. Get quick and clear information about our services, processes, and more.

  • Do I need to enter my account password to purchase your services?
    No, you do not need to share your account information in any way. Never share your account information with anyone .

    It is sufficient to make sure that the account you will receive service from is not private (hidden profile).
  • Is there a risk of the followers I purchased decreasing?
    At Socialshop, we strive to minimize the risk of a drop. However, in the rare event that a loss of followers occurs, we provide support to compensate for lost followers.
  • When I purchase a service, how long does it take to complete my order?
    All our services start instantly and immediately. Orders are completed within 60 minutes on average. In some cases, delays may occur due to density, if you have placed an order and it has not been completed yet, we recommend that you wait up to 6 hours before opening a support request, just in case.
  • Will my account be closed because I bought Followers/Likes?
    No, this process is completely harmless . It does not endanger your account in any way. You can use our services with peace of mind.
  • What should I do if my purchase does not start?
    The services we provide may be processed late due to high demand, although rare. In such a case, we recommend that you wait up to 6 hours. If the service you received has not been delivered to you despite waiting; You can create a support request from the Error Orders category on the Support page. After your order is checked, the balance you spent will be refunded to your account.
  • Do the followers I buy make my account popular?
    It is very important to have a high number of followers for your account to be popular. With the services you have purchased such as followers, likes, and views, your account will have a positive effect on both the reputation and the algorithm of platforms such as Instagram/TikTok, bringing your account to the recommended/discovered. In this way, your account will be in front of more users.
  • What should I do to get into discovery ?
    To be visible to more users by being discovered on platforms like Instagram/TikTok;

    * Keep your account active and up-to-date by constantly sharing posts from your account at regular intervals.
    * Create a doping effect by purchasing likes/views from our services after each post you share so that these posts are discovered.

    Profiles that share regularly and receive likes/views regularly positively affect the algorithm and your account is marked as discovered/popular. In this way, you are more likely to be seen by other users on platforms like Instagram/TikTok.
  • I want to have a corporate invoice issued for my company, what should I do?
    If you want a corporate invoice specifically for your payments, you can create a request for an invoice from the Accounting/Invoice Transactions category on the Support page.
    Please do not forget to enter your company and tax information on the 'My Invoice Information' page beforehand.
    Instead of having a separate invoice for each payment, you can request a single invoice for all your payments.
  • In what cases do you refund the balance ?
    If your order is not delivered to you properly as a result of a service you have purchased, a refund will be made to your account.
  • How can I contact you?
    You can contact us for any issue from the Support page within the application.
  • What payment methods do you accept?
    We only accept payments made by credit card/debit card. We do not currently support methods such as money transfer/mobile payment.

    You can load the balance you want with your credit card from the Load Balance page in the application. After the payment is approved, your balance will be automatically added to your account.